Priced to start. Built to scale.

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Start

Essential features for retaining and growing your customer base.

$160/month
$198 /month

Includes your first 3 Users

Each additional user $47.20/month

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Includes:

  • Full API access
  • Single view of the customer
  • Unlimited Dashboards

Connect

Powerful integrations for a scalable Customer Success strategy.

$480/month
$600 /month

Includes your first 3 Users

Each additional user $63.20/month

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Everything in Start, plus:

  • 80+ app integrations
  • White-glove onboarding

Customize

Personalized service for teams with non-standard requirements.

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Everything in Connect, plus:

  • Advanced integrations
  • Dedicated Success Engineer

Compare All Features

Data Integration

API

Send customer data directly from yours servers

Tracking code

Collect customer data from your website

Segment.com

Send customer data collected by Segment.com by Akita

Integrations

Akita can aggregate your customer data from over 100 3rd-party business tools for one unified view of each customer
Support

Self-service knowledge base

Email support

White-glove onboarding

Get a complimentary session with an Akita Customer Success specialist to help you connect your data sources and configure your Akita account

Dedicated Success Engineer

One of our Customer Success specialists will be available to help you build a scalable Customer Success program with Akita
Features

Account/Contact Segments

Apply custom filters to your Accounts and Contacts to build targeted customer lists

Custom dashboards

Task management

Calendar view

Custom tags

Apply descriptive tags to your Accounts and Contacts

Email alerts

Metric tracking

A historical record of any customer property graphed over time

Custom attributes

Extend Akita to store special data about your customers

Advanced search

Single view of the customer

Akita aggregates your customer data from multiple data sources to build a unified view of each customer
Limits

Accounts and Contacts

Other Objects (ex. Invoices)

Tracking Events (per Month)

Start
Connect
Customize
Standard
Standard & Advanced
Up to 10,000
Up to 100,000
Unlimited
Up to 100,000
Up to 1M
Unlimited
Up to 1M
Up to 10M
Unlimited

Frequently Asked Questions

How long does it take to set up Akita?

Akita provides value on day one, and most customers fully configure their Akita account in just days.

Do I need help from my IT team to get Akita configured?

You may require initial IT involvement to install our tracking code or interface with our API. However, once you have some customer data in Akita, you can get to work configuring your account through our intuitive admin interface.

Does Akita integrate with my current business software?

We provide a full suite of developer tools to enable your IT team to push your key data into Akita. We also integrate with Segment.com.

What if I exceed my monthly limits?

Don’t worry, your data will still flow in. We will reach out to you and discuss upgrade options!

Do you have a free trial?

No. We have worked hard to deliver a fully-featured Customer Success solution at an incredibly competitive price. Our monthly plan is a low-risk way of testing the platform, and you can cancel anytime.

Are there discounted plans available?

We offer a 20% discount for annual prepayments–more than two months free. If you have a large team, contact us, and we’ll put together a custom quote.

Do you charge a setup or cancellation fee?

Nope. No setup fees. No cancellation fees.

Do I have to sign a long-term contract?

No. Akita is offered on a month-by-month basis, and you can cancel at any time. You may, however, choose our annual contract for simplified billing and a nice discount.

What type of support comes with an Akita subscription?

We offer help-desk and email support Monday – Friday from 9 AM – 9 PM GMT. Feature requests can be made in-app.

Are you GDPR compliant?

We are. You can find more information here.

Want to learn how Akita can save your Customer Success team time?

We’d love to show you Akita in more detail and answer any questions you have about our Customer Success platform. Fill in the form below to schedule a demo and get started with your Customer Success efforts.

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