Customer Success Roundup for the 8th April 2022

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

AKITA NEWS AND UPCOMING EVENTS

CONTENT FROM THE GLOBAL CUSTOMER SUCCESS COMMUNITY

Founder and Podcaster at ScienceOfCX.com, Stephen Pappas, explains — “How to Create a Customer Success Plan Aligned with a CX Strategy“.

Retently CEO, Grigore Raileanu, delivers an in-depth overview with — “The Complete Guide to CSAT: Definition, Calculation & 2022 Benchmarks“.

Nicereply’s Simona Benetinová shares — “The Ultimate Guide to Net Promoter Score“.

The team at 2checkout go deep with — “Tested Tactics to Reduce Voluntary Churn and Retain Customer Loyalty“.

On the Zendesk blog, Peter Alig explains — “How Customer Success Operations Improves Customer Service“.

Head of Global Customer Success at Kustomer, Chad Horenfeldt, shares the second in his series — “How to Have Strategic Customer Conversations: Part II“.

UPCOMING CUSTOMER SUCCESS EVENTS WORLDWIDE

Customer Success Café Lyon — en ligne / 12th April @ 12.30PM CEST
Pour que les Customer Success Managers de tous les niveaux se rencontrent, discutent des défis et partagent les meilleures pratiques de l’industrie. Learn More

SaaS Metrics Summit / 27th April
Make smart decisions with data-driven strategies to drive success. Learn More

CSN Cafe Cambridge / 18th May @ 5.30 BST
Designed for Customer Success Professionals of all levels to meet in person, discuss challenges and share best practices in the industry over drinks. Learn More

The Customer Conference — London / 15th & 16th June
Independent Customer Success event for tech and non-tech companies. Learn More