Customer Success Roundup for the 7th February 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

SaaStr Founder, Jason Lemkin walks readers through “11 Basic Tips to Lower Your Churn Rate“.

The team at SuccessHACKER explores “Customer Retention Strategies: Why Customers Go Dark“.

Former Hubspot CRO, Mark Roberge details “5 Tips for Entrepreneurs” (with tip #1 relating to Customer Success).

Forbes council member, Haseeb Tariq outlines “Five Churn Reduction and Customer Retention Strategies“.

Yonas Dinkneh, Product Manager at Parlor, dives into CES in “Measure Your Product’s Usability with Customer Effort Score“.

VC at Redpoint, Tomasz Tunguz looks at the challenges of measuring one of the key SaaS metrics in “Simpson’s Paradox in Measuring Net Dollar Retention Rate“.