Customer Success Roundup for the 4th September 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Kustomer’s Chad Horenfeldt asks, “Does Your Customer Success Team Understand It’s What?“.

CS Consultant Brooke Goodbary looks at “Ways Customer Success Should Influence Marketing“.

The team at YesInsights goes into real depth in “The Ultimate Guide to User Feedback Surveys“.

SaaS luminary Dave Kellogg shares his SaaStr 2020 presentation – “Churn is Dead, Long Live Net Dollar Retention!“.

Head of Growth at Baremetrics, Corey Haines describes how to “Create an Offboarding Flow that Improves Retention“.

Zendesk’s Molly Murphy explains “How to Build and Scale Your Customer Onboarding Process“.

Drift’s CRO Todd Barnett publishes “A Chief Revenue Officer’s Guide to Revenue Growth“.