Customer Success Roundup for the 4th October 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Hugo‘s Darren Chait analyses the tech available to manage your Customer Success goals in “The 2019 Customer Success Technology Market Map“.

Andy Mahood of Taskfeed announces the results of their latest onboarding survey — “Customer Onboarding Benchmark Report ’19 Is Here!“.

Customer Success consultant, Brooke Goodbary dives into “Using Help Sites to Deliver Customer Success“.

Harvard Business Review contributors, Thales S. Teixeira and Renato Mendes outline “How to Improve Your Company’s Net Promoter Score“.

Oleg Yakubenkov from Go Practice goes into detail in “Day N Retention, Rolling Retention, and the Many Facets of the Retention Metric“.

Profitwell’s Patrick Campbell looks at “Predicting Customer Churn Without Being a Coder“.

The team at CampaignMonitor describes “12 Follow-Up Emails That You Should Be Sending“.