Customer Success Roundup for the 27th March 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

ProfitWell’s Patrick Campbell asks (and answers), “What Is Customer Retention? Why It’s Important and 8 Strategies to Improve It“.

Customer Success consultant, Rick Adams outlines “How Customer Success Relates to Customer Experience: 6 Takeaways for Senior Leaders“.

Sam Richard, Director of Growth at OpenView Venture Partners, shares “The New SaaS Metric You Should Be Tracking“.

Founder of StartupCircle, Abdo Riani explains “How To Drive Long-Term Startup Success In Turbulent Times“.

Yotpo’s Lindsay MacDonald details “How & Why You Should Collect More Video Reviews“.

Tri Tuns Jason Whitehead looks at how to “Increase Customer Success with Equivalent Metrics“.