Customer Success Roundup for the 25th February 2022

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Groove’s Melissa Rosen shares her — “Guide to Customer Retention (Definition, Rates, Strategies & More)“.

Senior Analyst at ChartMogul, Sid Jain asks (and answers) — “What Is a Good Customer Churn Rate?“.

Mike Lee, Head of Customer Success at PublicInput, explains — “Why Your Next CS Hire Should be a Teacher“.

Nicereply’s Simona Benetinová delivers a clear primer on — “How is NPS Calculated?“.

On the SaaStr’s Podcast, Amanda Beaty interviews Nick Mehta about — “10 Things Changing Now in the World of Customer Success“.

UPCOMING EVENTS

CSN Cafe Oslo / 7th March @ 5PM CET
The theme for this month’s cafe is The Customer Journey. Learn More

GGR: CS Ops Office Hours / 17th March @ 4PM CET
This series is meant for those CS Operations Leaders who are building strategy, execution, and measurement within their customer orgs. Learn More

The Customer Confrence — Israel / 29th March
Largest conference in Israel fully dedicated to the international and Israeli Customer Success scene. Learn More

CSN Cafe Cambridge / 18th May @ 5.30 BST
Designed for Customer Success Professionals of all levels to meet in person, discuss challenges and share best practices in the industry over drinks. Learn More