Customer Success Roundup for the 23rd October 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Over on the Zendesk blog, Patrick Grieve explains “How to Identify and Support Your Most Valuable Customer Segments“.

SaaStr’s Jason Lemkin advises Customer Success Managers to “Pick Up The Phone. Answer the Chat. Be Present.“.

Consultant Robbie Kellman Baxter discusses “How to Build the Right Culture for Subscriptions“.

The Customer Success Association have published a guide to help create accurate CSM job descriptions and to assist CS professionals in their career development — “The CSM Competency Standard: First Level“.

Homebot’s Grant Horvath lists “3 Ways to Become a Better Customer Success Manager“.

Dominique Jackson from Baremetrics dives into “Revenue Churn: How to Calculate, Track & Improve“.