Customer Success Roundup for the 21st January 2022

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Veative Labs’ Arvind Mehrotra thinks we should be — “Banking on Customer Success to Drive Investor Attention“.

Barry Devon, Co founder at Akita, shares — “5 Distraction Crushing Ideas for Busy Customer Success Managers“.

Manager, Customer Engagement Global at Citrix, Artem Gurnov looks at — “Building Collaboration Between Account Managers and Customer Success Managers“.

Hacker Noon’s John Iwuozor takes a look at RevOps in — “Revenue Operations Are Making Businesses Stay Ahead of the Curve: See How and When to Invest in It“.

On the Baremetrics blog, Clair Pacey dives deep with — “The Power of Recommendation: 3 Tips on Creating an Effective Referral Program“.

MyCustomer.com’s Managing Editor, Neil Davey investigates a new, complimentary metric in — “Will NPS 3.0 Solve Net Promoter Score’s Shortcomings?“.

UPCOMING EVENTS

Encuentro digital Customer Success Madrid / 27th January @ 8.30AM CET
Encuentro mensual informal de Customer Success Managers de cualquier nivel para conectar de forma virtual y compartir retos con un café. Learn More

GGR: CS Leadership Office Hours / 3rd February @ 5PM CET
Connect with B2B SaaS leaders who are building and scaling Customer Success. Learn More

CSN Cafe Cambridge / 9th February @ 5.30PM GMT
Marija Skobe-Pilley will share her experience of what makes a successful CSM. Learn More