Customer Success Roundup for the 21st February 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

CX Lead at Groove, Melissa Rosen presents the top 10 KPIs any customer-focused team should be measuring in — “Customer Experience Analytics: 10 Metrics to Get CX a Seat at the Table“.

Over on the Dashly blog, Jennifer Jackson describes “How to Get Your Clients Back: Why You Shouldn’t Let Go If You Love Them“.

Susanna Nilsson from Unified Practice explains “Why Customer Success Should Report to Operations“.

Amy Grenham, Marketing Manager at Precursive, opens access to their “Customer Onboarding Benchmark Survey 2020“.

Tri Tun’s CEO, Jason Whitehead outlines “4 Steps to Develop a Proactive, Confident CS Team“.

Yup’s Jennifer Chiang joins the Helping Sells Radio Podcast this week for “The Jennifer Chiang Startup Guide to Customer Success“.