Customer Success Roundup for the 21st August 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Drift’s Mark Kilens describes “5 Ways to Create More Conversational Email Nurture Campaigns“.

Sixteen Ventures’s Lincoln Murphy looks at “Customer Onboarding: How to Design and Implement an Effective Onboarding Process“.

SaaStr’s Amelia Ibarra shares their recent podcast “The Future of the Customer” featuring Algolia CEO, Bernadette Nixon, New Relic CCO Jay Snyder, and Nick Mehta, Gainsight CEO.

Glofox’s Anthony Kelly is featured on Zendesk’s ‘Sit Down Start Up’ Podcast discussing “The Rise of the Chief Customer Officer“.

BuiltIn’s Alton Zenon III explains “Why Your CS Team Needs to Be Data-Driven“.