Customer Success Roundup for the 18th September 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Writing for the Nicereply blog, Sandra Manson reveals “8 Customer Success Myths That Need Busting“.

ChartMogul’s Ilia Markov shares “The Monthly Recurring Revenue Guide for 2021“.

Over on the Vero blog, Stephanie Knapp details “How to Use Anniversary Emails to Boost Engagement“.

‘Nuffsaid CEO, Chris Hicken describes “The Four Points of Friction Between Sales and Success“.

The team at Mixpanel has released an in-depth ebook — “The Guide to Product Analytics“.

GrowthMolecules’ Emilia D’Anzica discusses “Customer Success Metrics that Matter” [Video].

And finally, for our Portuguese-speaking audience — Product Manager at Arquivei, Lucas Balbino looks at how churn happens in “Entendendo como um Churn acontece“.