Customer Success Roundup for the 15th May 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Built In talked to a panel of SaaS leaders and found agreement that “These 6 Customer Retention Strategies Actually Work“.

CX Consultant Micah Solomon discusses “The Power Of The Customer Experience (CX) During The Current Crisis“.

Intercom’s Alexa Collins outlines some “Support Strategies That Drive Better Retention“.

Over on the Success League blog, Andreas Knoefel argues that “Sales Won’t Save You This Time Around“.

PartnerHero’s Shervin Talieh looks at “KPIs and Business Practices in the Time of Coronavirus“.

The VentureBeat team explains why “Happy Employees Are Your Customer Experience Secret Weapon“.