Customer Success Roundup: 21st July 2017

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Aligning Sales and Customer Success is no easy task. RepIQ’s Carolyn Rose Kick provides some guidance in “The Complete Guide to Aligning Your Sales and Customer Success Teams”.

Chargebee’s Sharan Suresh traces the journey of a SaaS business to profitability in “From Unit Economics to Negative Churn: Hitchhiking to SaaS Growth”.

Capturing user data is great but Julia Chen from Appcues says it’s key to discover the ‘why’ behind the data in “How to Get Qualitative User Feedback to Improve Onboarding”.

Industry expert Lincoln Murphy of Sixteenventures addresses the thorny topic of “Customer Success: Who Should Handle Upsells?”.

Chief Product Evangelist at 2Checkout, Adriana Iordan asks “What Is Acceptable Churn for SaaS Businesses?”.

Shant Hovsepian of Arcadia Data looks at how reducing ‘Time-to-Insight’ will impact on your success in, “Have a Business Challenge? It’s Really a Big Data Problem in Disguise”.