Customer Success Roundup: 10th March 2017

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Martin Häring, CMO at Misys, predicts the demise of the Net Promoter Score (NPS) and nominates its replacement in “The Customer Health Index (CHI) – A New framework for measuring customer-centricity“.

CEO of UserIQ, Aaron Aycock, outlines “7 Habits of Highly Effective Customer Success Teams“.

Effective customer onboarding is key to minimizing churn says the team from Drip in “All Aboard! A Guide to Onboarding SaaS Customers for the Long Haul“.

In this recorded webinar from SuccessHacker and Skilljar, we learn some simple steps you can take to set your organization up for success: “How to Create a Successful Customer Training Strategy“.

Entrepreneur Drew Hendricks knows that once you understand the source of customer churn, you can make changes at the top of your customer funnel that keep paying customers happy long-term. He discusses in “Patching the Leaky Bucket: How Powerful CRM Data Can Reduce Customer Churn“.

Denise Lee Yohn interviews Tiffani Bova, Salesforce’s Global Customer Growth and Innovation Evangelist, about the future direction of Customer Experience in her Forbes piece “Who Owns Customer Experience?“.

In Entrepreneur, Rohan Ayyar of E2M discusses how to consistently exceed the needs and expectations of your customers in “Customer Service Is Ground Zero for Success“.