Customer Success Software that Integrates With Intercom
Intercom is a customer messaging app for sales, marketing, and support, connected on one platform.
Some Features and Benefits:
- The ability to manage conversations with leads and customers at scale.
- Targeted messaging lets you get to the right people at the right time.
- Multi-channel contact with email, push, and in-app messages triggered by time or behavior.
- Reduce workload by creating a knowledge base for answering common queries.
How to Connect Intercom and Akita
Step 1
Head to the Integrations section in Akita. You’ll find it under Settings (the cog icon ) in the left menu bar.
) in the left menu bar.
Step 2
Click the Connect Provider button.
Intercom
Step 3
Select Intercom from the list of available integrations.
Step 4
Click the link to begin the connection process.
Connect
Within Intercom follow the prompts to approve the Akita integration.
That’s it – all done!
Your Intercom Customer Data in Akita
- Once connected, your Akita account will begin populating with your Intercom data.
- This data will appear alongside all your other customer interactions for a 360° view.
- Segment your accounts based on data from your Intercom account, and from your other business tools.
- Define lifecycle stages and make sure customers stay on track.
- Build Customer Success playbooks, alerts, health scores and more — all using the wealth of data gathered from your integrations.