Customer Success Roundup: 9th June 2017

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Jason Lemkin of SaaStr shares his advice on how to retain customers for the long haul in “The 10-Year Customer”.

Jeb Dasteel, Chief Customer Officer at Oracle, shares some of the Customer Success lessons he has learned in “Becoming a Customer Success Leader”.

Kirsten Burkard of Smile.io asks (and answers) the fascinating question “Does Color Psychology Impact Customer Loyalty?”.

SuccessHACKER’s Todd Eby has compiled a comprehensive list of apps that can augment your Customer Success performance in “33 of the Best Productivity Tools for CSMs”.

A smooth billing process is key to delivering great Customer Success. Brite:bill’s Orla Power lists her “Top 10 Turn Offs – the Billing Blunders That Really Annoy Customers”.

Customer Success guru, Lincoln Murphy of Sixteen Ventures, outlines the “10 Biggest Mistakes in Customer Success”.

Estefania Gual of Strands Finance asks “When Will Banking Data Drive Customer Success?”.