Customer Success Roundup: 18th August 2017

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Try this fun personality test for CSMs from Userlane — “What’s Your Dominant Customer Success Strength?”.

Successful onboarding should focus on meeting (or exceeding) your users’ expectations. Shayla Price discusses this on the Kissmetrics blog in “Customer Onboarding: Your Secret Sauce to Reducing SaaS Churn”.

So what do Customer Success Managers actually do? Supreet Kini outlines his role as a CSM at CleverTap in “Accomplishing a Mission – Customer Success”.

Harsh Vardhan from helpdesk provider Hiver takes an in-depth look at busting churn in “Reducing Customer Churn: A Complete Guide”.

In “The Secret to SaaS Retention: Cutting Time to First Value”, SaaS consultant Nichole Elizabeth DeMeré shares guidance on achieving quicker TTFV (with the help of a podcast from Customer Success guru Lincoln Murphy).

OPTIM-EYEZ founder Sam Hurley outlines “5 Magnetic Retention Concepts + 15 Tools You Can Use Today”.