Customer Success Roundup: 1st September 2017

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Akita‘s own Barry Devon takes an in-depth look at what to consider when “Calculating Customer Health”.

Want to work in Customer Success? Lincoln Murphy of Sixteen Ventures outlines “5 Secrets to Landing the CSM Job of Your Dreams” [Video].

For those on the other side of the hiring process, Customer Success consultant Brooke Goodbary advises on “Making Your First Customer Success Hire”.

Appcues COO, Jackson Noel writes about the most important phase of your customer’s lifecycle in “The 5 ‘Best’ User Onboarding Examples”.

Kate Harvey from Chargify includes some Customer Success tactics in — “Has Your SaaS Hit a Growth Ceiling? 12 Ways to Reignite Growth”.

Autopilot’s Jess Kirkwood says repeat customers are 9 times more likely to convert and she explains how to “Turn 1-Time Buyers into Loyal Customers”.