Customer Success Roundup for the 21st December 2018

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

VP of Customer Success for Medrio, Lauren Costella shares some advice she received from her boss while planning for 2019 in “Sitting on My Hands – the Real Job of a Vice President of Customer Success“.

Slack’s VP of Customer Success, Christina Kosmowski shares digital transformation tips she’s picked up while helping teams to adopt Slack into their workflow in “The Most Effective Change Management Process Puts People First“.

Tom Newton of Intercom does a deep dive on “How to Use Email Marketing to Connect with Your Users“.

Email and Digital Strategist Val Geisler examines best-in-class SaaS messaging to explain inclusivity in onboarding — “Building Inclusivity: How to Create More Inclusive User Onboarding“.

Here to help you put together your next customer survey is Zendesk with their “5 Questions to Ask Customers to Improve Your Customer Support“.

Paige Musto of UserTesting interviews 9 top industry experts and asks them “What Is Customer Empathy?“.

Forbes contributor Henry DeVries urges readers to “Focus on Customer Success like Disney, Not like MoviePass“.

Sara Staffaroni of GetFeedback details three customer survey tips in “We’re Revealing Our Secret Recipe for Creating the Perfect Customer Survey“.

The team at OpenView Venture Partners identifies Customer Success in Startups as one of “The Saas Trends You Need to Know for 2019“.