Customer Success Roundup for the 3rd May 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Thematic‘s Alyona Medelyan shares some really useful retention resources in “How To Perform Churn Analysis – [Free Guide & Templates]“.

Jeremy Gillespie from The Success League tackles a common bugbear for CSMs in “4 Ways To Prevent Sales From Overselling“.

Community Coordinator at UserIQ, Kelsey Glass asks some Customer Success industry experts “What Makes a Great Customer Success Leader“?

Colin Shaw from Beyond Philosopy discusses “What Customer Emotions Drive the Most Value” [Podcast].

Yaakov Karda, Co-founder of Chatra.io, outlines “Five Powerful Ways That Live Chat Helps You Win Loyal Customers“.

On the SuccessCOACHING blog, Robyn Petrik outlines “5 Books Every Customer Success Manager Should Read“.