Customer Success Roundup for the 23rd August 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Cobloom‘s Ryan Law details “5 of the Most Revealing SaaS Customer Success Metrics“.

Patrick Campbell, CEO at ProfitWell, goes deep on “Understanding and Calculating Customer Retention Rate“.

InnerTrends‘ Claudiu Murariu asks 5 SaaS CEOs to “Stop Chasing Revenue at Any Cost“.

Over on the OpenView Venture Partners blog, Josh Brown looks at “3 Mistakes to Avoid When Onboarding Customers (And What to Do About It)“.

Adebisi Adewusi asks (and answers) — “What on Earth Is Involuntary Churn and How Can You Reduce It?“.

Nicereply‘s Jesse Short discusses the importance of “Planning for Long-Term Customer Success in Early-Stage Startups“.