Customer Success Roundup for the 8th November 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Over on the Cobloom blog, Emily Smith details “How to Measure Your SaaS Startup’s Customer Success“.

ProfitWell‘s Patrick Campbell encourages companies to master Customer Success in “Customer Success in SaaS: How to Ensure Customers Stay on Board“.

Artem Gurnov from Wrike shares “Two Stories About CSMs Turning the Tide When a Customer Was Ready to Leave — Part 2“. Psst—if you missed part one, it’s here.

Campaign Monitor provides guidance for dealing with unresponsive customers in “16 Tips for Writing an Email People Will Actually Read and Reply To“.

Survicate‘s Marketing Director George Gavrila describes “How to Use NPS Surveys to Generate Customer Reviews“.

Appcues‘ Jared DeLuca lists “7 Ways to Bring Inactive Users Back from the Dead“.