Customer Success Roundup for the 1st May 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Thomas Bass reflects on his time so far as SaaSOptics‘ Customer Success Manager in “Building a Plane While Flying: Lessons Learned 1 Year Into Building a CSM Department“.

Lane’s Cairo Amani outlines “3 Ways Founders Can Shine as the First Customer Success Managers“.

Sarah Olsen from Zendesk looks at “Customer Retention: How to Keep Customers Happy and Reduce Churn“.

Paradigm Strategy’s Sebastian Cabrera describes “3 Customer Success Tactics to Prepare for Your First Client Call“.

Baremetrics’ Dominique Jackson dives deep into “How to Use Cohort Analysis to Reduce Churn & Improve Retention“.

Chameleon‘s Benjamin Brandall demonstrates how to minimize product cancellations (with real-world examples) in “How to Reduce Customer Churn: SaaS Crisis Survival Guide“.

Amin Akbarpour from Persado advises on “Supporting Clients in Difficult Times“.

On the Nicereply blog, Mercer Smith-Looper advocates “Using Customer Effort Insights to Build Experiences People Love“.