Customer Success Roundup for the 24th July 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Mayank Jain gives a broad introduction to some key Customer Success practices in “Reducing Churn – A Primer“.

HelpCrunch’s Anastasiia Khlystova details why “Correlation Between Customer Satisfaction and Retention Is Real“.

Moveworks’ Rubab Uddin delves into the role of a CSE in “Let Me Tell You About Customer Success Engineering“.

CMO at Acquire, Sawaram Suthar covers “Growth Hacking: Fuel to Your Retention Efforts“.

For our French-speaking subscribers: Corentine Berne discusses “Customer Success Manager, ce rôle clé au coeur du Digital ” with Botify’s Director of Customer Success, Alexia Ceva. [Podcast]

Partner at Storm Ventures, Arun Penmetsa looks at “Measuring Customer Success“.