Customer Success Roundup for the 25th September 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

SuccessHACKER’s Todd Eby discusses “How to Manage & Maintain Your Customer Relationships“.

Irit Eizips of CSM Practice speaks to Taylor Johnston, CS Director at Salesloft, about “How to Optimize Your Renewal Process” [Video].

Avaya’s Michael Sisselman believes the rise in AI will mean “Customer Success Managers Shift from Advocacy to Forensics“.

Warner de Jong, Data Analyst at B2C Europe, provides “A Business Practical Guide on Churn Analysis for Analysts“.

Travis Todd, CEO of SaaSync, explores “Two Underappreciated MRR Growth Levers“.

CX Expert Colin Shaw asks (and answers) — “What Is Customer Science? Is This the Next Wave of Change?“.