Customer Success Roundup for the 16th October 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Hubspot’s Gabi Theard details “How to Turn a Case Study Into a Customer Success Story“.

The team at BuiltIn interviews 18 design and UX leaders, discussing the importance of listening to and integrating customer feedback – “How These Companies Capture (and Leverage) the Voice of the Customer“.

CEO at Aha!, Brian de Haaff talks about “The Problem With Quiet Customers“.

Clevertap’s Lionel Valdellon dives into “Engagement Metrics: Engaging Without Annoying Your Users“.

Mercer Smith-Looper, VP of Customer Experience at Appcues, covers “Using CSAT Scores for Better Cross-Functional CX Collaboration“.

Postfunnel’s Tommie Korman looks at “How to Win Back Lost Customers“.