Customer Success Roundup for the 13th November 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Wrike’s Artem Gurnov details “10 Tips For Onboarding a New CSM“.

Kustomer’s Chad Horenfeldt describes “5 Things Your Sales Team Gets Wrong About Customer Success Managers“.

The team at Qualaroo explains “How to Design Customer Satisfaction Surveys“.

TechTarget’s Sarah Amsler discusses Karen Mangia’s new book (Listen Up! How to Tune In to Customers and Turn Down the Noise) in “How Listening to the Voice of the Customer Benefits Businesses“.

Amanda Greenwood from Process Street asks (and answers) – “Onboarding: A Managerial Buzz Word or a Necessary Process?“.

Fourth’s David Peirce introduces ‘The “Sato Curve”​ and Customer Success‘.