Customer Success Roundup for the 29th January 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

ChartMogul‘s Ilia Markov publishes “The Last SaaS Churn Guide You’ll Ever Need to Read“.

Over on the Baremetrics blog, Contentful‘s Product Manager David Noonan looks at “Price Optimization in SaaS: Customer Retention“.

The SuccessCOACHING team interviews Patrick Sanders of Docebo in “How My Career in Teaching Helped Me Be Good at Customer Success” [Video].

GrowSurf‘s Co-Founder Kevin Yun goes deep into “How to Create Referral Emails That Encourage Your Subscribers to Share“.

Customer Success Consultant Rick Adams offers his thoughts on “How to Calculate the ROI of Customer Success” [Video].

Anna Pozniak of NetHunt CRM explains “How to Improve the Net Promoter Score of a SaaS Product“.