Customer Success Roundup for the 19th February 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Global Customer Engagement Manager at Wrike, Artem Gurnov outlines “7 Scenarios New CSMs May Fear and How to Handle Them“.

Digital CSM at TalentSoft, Élisabeth Courland joins Insided’s Remco de Vries to discuss “The Rise of the Digital CSM — and Why You Need One!” [Video].

Dave Jackson shares his thoughts on Customer Success with Dave Duke on the latest episode of Revenue Revolutionaries — “Big Thinkers Series: Dave Jackson, CEO, TheCustomer.Co” [Podcast].

Inbound Marketing Specialist at UserGuiding, Selman Gökçe provides you with some “NPS Survey Question Templates and Examples“.

Chief Customer Officer at CSM Practice, Irit Eizips investigates “Customer Health Score Industry Trends“.

Marija S. Pilley, CSM at Intelex Technologies, and Anika Zubair, VP of Customer Success at inSided, chat about “Digital Customer Success” [Podcast].