Customer Success Roundup for the 9th April 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Baremetrics’s Jerusha Songate asks (and answers) — “What is Contraction Monthly Recurring Revenue?“.

Founder & CEO at Bookmark.com, David Kosmayer looks at “6 Ways to Reduce Churn in Your Online Business“.

Sixteen Ventures’ Lincoln Murphy dives into “Customer Onboarding: How to Design and Implement an Effective Onboarding Process“.

Customer Success Consultant, Jan Young discusses “Building a Customer-Centric Culture” with Glide Consulting’s Nils Vinje.

Influx.com’s Mui Yoon outlines “25 Customer Service Email Templates that Generate Trust and Loyalty“.

Advisor with The Success League, Amin Akbarpour challenges us with — “Choose Your Fighter: TAM or CSM?“.