Customer Success Roundup for the 21st May 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Insided’s Jo Johansson explores the low-touch approach to Customer Success in — “Defining Digital Customer Success (and How It’s Different From “Traditional” CS)“.

Jane Courtnell from Process Street outlines “How to Have a Customer Health Score Beyond Just NPS“.

VP of Marketing at Appcues, Eric Keating, looks at how to “Improve User Adoption: Understanding How to Remove Friction“.

Head of Growth at Census, Sylvain Giuliani, explains “How to Build More Complete and More Accurate User Profiles, Faster“.

Mathew Gollow of Baremetrics lists his “Top 4 Customer Segmentation Metrics“.

Director of Customer Success at Kustomer, Chad Horenfeldt, details “The Path to Purchasing a Customer Success Platform“.

UPCOMING EVENTS

CSN Cafe ANZ / May 26th @ 8AM AEST
For Customer Success Professionals of All Levels to Meet, Discuss Challenges and Share Best Practices. Learn More

CSN Master Class / May 26th @ 7PM CEST
Toolbox on How to Engage with Silent/Dormant Customers. Learn More

Product and CS – Partners, or Adversaries!? / May 27th @ 5PM PST
Explore the Complex Relationship Between Product Teams and CS Teams. Learn More

The Practical CSM Framework / June 1st @ 4PM GMT
Phase 3: Onboarding. Learn More

How To Structure and Scale A High-Performance Customer Success Operations Team / June 2nd @ 12PM PST Learn More

cs4rev / June 3rd
[$199.99] A Conference Focussing the CS Collective on Revenue. Learn More

CSN Cafe Wrocław / June 10th @ 6PM CEST
For Customer Success Managers of all levels to meet virtually, discuss challenges over a coffee. Learn More

Chicago Customer Success — June Meet Up / June 10th @ 8AM CDT
A Quantitative Approach to Customer Success with BigTime Software. Learn More

The Customer Conference / June 15th & 16th
[From $35] Independent Customer Success Conference for Tech Companies. Learn More

Customer Experience Management Field Guide / June 16th @ 5PM GMT+1
CX Leadership: Discussing Leadership, Influence, Responsibility and Authority. Learn More