Customer Success Roundup for the 13th August 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

CEO at ‘Nuffsaid, Chris Hicken, does a deep dive on Customer Success Operations with — “CS Ops is the 2.0 Leader’s Secret Weapon“.

CloudApp’s Kendall Pennington details “The Most Important Goals to Measure in Customer Success“.

Partner at Sapphire Ventures, Cathy Gao, explains “How Customer Success Can Turbo Charge Subscription Growth“.

On the Baremetrics blog, Adam Enfroy looks at the thorny issue of raising prices — “SaaS Price Increase: How to Raise Prices Without Upsetting Customers“.

Jason Lemkin, Founder of SaaStr, identifies a specific retention issue in — “Churn is Always High for Single Seat Customers. 8 Ideas on What to Do About It.“.

On the Nicereply blog, Craig Stoss asks (and answers) — “How do SLAs Impact Customer Satisfaction?“.

UPCOMING EVENTS

CSN Cafe ANZ / August 17th @ 3PM AEST
For Customer Success Professionals of all levels to meet, discuss challenges and share best practices in the industry virtually over a cuppa. Learn More

Basic Skills for Customer Success Managers / August 17th @ 4PM BST
#8 – Problem Solving in Customer Success. Learn More

Chicago Customer Success – August Meet Up / August 19th @ 7.45AM CDT
In-person event — morning meet-up of best practices and networking. Learn More

CSN Cafe Oxford / August 27th @ 8.30AM BST
An informal monthly catch up for Customer Success Managers of all levels to meet, discuss challenges and drink coffee. Learn More

Women in SaaS Summit / September 8th
Empowering Female Voices in SaaS. Explore, Celebrate, and Learn. Learn More

Customer Success Network — Mentorloop / September 14th @ 8AM BST
What is mentoring and why you need to be in a mentoring relationship? Learn More

Chicago Customer Success — September Meet Up / September 23rd @ 8AM CDT
Best practices and networking with Buildout, a commercial real estate SaaS company. Learn More