Customer Success Roundup for the 17th September 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

CleverTap’s Lionel Valdellon details “8 Clever Customer Engagement Examples From Top Brands in 2021“.

Head of Marketing Automation at CloudApp, Michael Roberts, asks industry thought leaders — “How to Set Up a Customer for Success When They Are Transitioning From Sales to Customer Success“.

BusRight’s CEO, Keith Corso, explains the benefits of CS in — “Customer Success, The Gift That Keeps On Giving“.

David Jackson, Chief Customer Officer (Interim) at DeepCrawl, discusses — “Customer Success Post COVID – What the Future Might Hold“.

Principal Consultant at Growth Molecules, Sabina M. Pons, looks at “How to Prevent the “C-Word” (Churn) Via Customer Support“.

VP, Global Services at NS1, Evan Rich explains “How to Mature Your Customer Expansion Strategy“.

UPCOMING EVENTS

CSN Cafe Oslo / September 23rd @ 8AM CEST
The theme for this month’s cafe is CS and Product collaboration! Learn More

CSLN September Virtual Meetup / September 23rd @ 5PM PST
How to best position your CS team. Learn More

Chicago Customer Success — September Meet Up / September 23rd @ 8AM CDT
Best practices and networking with Buildout, a commercial real estate SaaS company. Learn More

CSN Breakfast / September 23rd @ 10AM CEST
How to lead effectively in your first management role? Learn More

Scale Your Digital Customer Success Model / September 28th @ 3PM EST
Your Tier 3 & 4 Customers Matter! Learn More

Chief Revenue Officer Summit / September 29th
Driving the Revenue Leadership Revolution. Learn More

Digital CSN Cafe Manchester / September 30th @ 8.30AM BST
For Customer Success Professionals of all levels to meet, discuss challenges and share best practices in the industry in the morning virtually over a cuppa. Learn More

Customer Marketing Summit / September 30th
Harness the power of customer advocates to drive revenue growth. Learn More

Customer Success Festival / October 13th & 14th
Deliver value. Drive retention. Learn from the best in CS. Learn More