Customer Success Roundup for the 12th November 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

CXO at Liquid, Yolanda Lau outlines what to think about when — “Hiring Your Startup’s First Customer Success Lead“.

SuccessCOACHING’S Andrew Marks discusses — “Leveraging Technology to Help Customer Success Scale” with eWebinar’s Melissa Kwan [Video].

Corinna Stukan, VP of Product at Roam Digital, looks at — “Using Product Analytics to Find Metrics That Predict Retention“.

The team at Userpilot do a deep dive on — “Negative Churn: What Is It And How To Achieve It For SaaS“.

The Success League’s Amin Akbarpour tells the story of — “How Customer Success Has Helped Me As An Entrepreneur“.

The Customer Success Association invites you to participate in — “The 2021 Customer Success Executive Priorities Survey“.

UPCOMING EVENTS

Researching, Developing, Implementing & Managing a Modern Customer Success Service / November 17th @ 12.30PM ET
Reporting and Collaborating. Learn More

Customer Success Network Cafe — London / November 17th @ 8AM GMT
For Customer Success Professionals of all levels to meet, discuss challenges and share best practices in the industry over a cuppa. Learn More

CSN Cafe Lyon / November 23rd @ 8AM CET
A central hub where people can share ideas and industry insights. Learn More

Digital CSN Cafe – Ireland / November 26th @ 9AM IST
This month we are going to discuss the interesting topic of Customer Success Tools and Tooling. Learn More

CSN Breakfast / November 30th @ 10AM CET
How to avoid leadership red flags when facing organisation changes? Learn More