Customer Success Roundup for the 28th January 2022

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

On the Nicereply blog, Sarah Chambers explains — “How to Apologize to a Customer for Bad Service + Templates“.

The Userpilot team do a deep dive into— “What Is a Good Churn Rate for SaaS and How to Improve Yours?“.

Chief Business Officer at Glean, Chris O’Neill, outlines some — “Strategies for Upping Your Customer Success Game to Add Value and Drive Growth“.

The Customer Success Collective are compiling an up-to-date list of popular CS technology. You can add your voice via — “Tools of Choice 2022 survey“.

Head of Customer Success at Oaky, Saahil Karkera, looks at — “11 Things to Keep In Mind While Scaling Customer Success“.

The team at Hoffen list — “7 Secret Weapons You Need for Customer Success in 2022“.

UPCOMING EVENTS

Tips to Create a Successful Customer Onboarding Plan / 2nd February @ 8.30AM EST
How to deal with non-responsive customers including strategies to keeping customers accountable/How to plan a kick off call and handover/What a successful onboarding looks like. Learn More

GGR: CS Leadership Office Hours / 3rd February @ 5PM CET
Connect with B2B SaaS leaders who are building and scaling Customer Success. Learn More

CSN Cafe Cambridge, UK / 9th February @ 5.30PM GMT
Marija Skobe-Pilley will share her experience of what makes a successful CSM. Learn More

Digital CSN Cafe – Ireland / 18th February @ 10AM CET
This month we are going to discuss the interesting topic of partnering with Sales. Learn More

CSN Cafe Singapore / 16th February @ 9AM CET
This cafe is designed for Customer Success Professionals of all levels to meet, discuss challenges and share best practices in the industry virtually over a cuppa. Learn More