Harvest

Article navigation:
    Harvest
    Harvest In Brief
    Founded 2006
    Founder(s) Danny Wen and Shawn Liu
    Headquarters New York City, NY, USA
    Price Plans from $12
    Website Visit 
    Data Integration

    Give your Customer Success team instant access to Harvest data

    Akita syncs your Harvest Clients, Contacts, Projects and Invoices multiple times per day. This insures that your Customer Success team knows if invoices have been paid and Projects are running smoothly.

    Harvest-based Segments

    Build always-up-to-date Customer Segments based on data from Harvest

    Use data synced from Harvest to create a constantly updated Segment of your Accounts that also exist in Harvest or who have an updated Harvest invoice.

    Health Scores

    Incorporate your Harvest Project and Invoice data into Akita Health Scores

    Are Invoices unpaid? Projects overdue? Tasks not yet completed? Use data gleaned from Harvest to enrich your Akita Customer Health Scores.

    Playbook Triggers

    Create powerful, no-code automations using Harvest data

    Streamline your organization by triggering Akita Playbooks in response to data from Harvest. New Harvest Customer? Let Akita send a predefined message and then add a task for one of your Customer Success Managers to complete!

    Data Retrieved

    Information We Request

    When you connect Harvest with Akita, we automatically collect information on the following:

    Invoice Every 6 hours
    Organization Every 6 hours
    Person Every 6 hours
    Project Every 6 hours
    User Every 6 hours
    Connection Instructions

    How to Connect Harvest and Akita

    • Head to the Integrations section in Akita. You’ll find it under Settings (the cog icon ) in the left menu bar.

    • Click the Connect Provider button.

    Connect Provider

    • Select Harvest from the list of available integrations.
    Harvest

    Harvest

    • Fill in the form to complete the connection. For this, you will need your Web Address from your Harvest account.
    https:// Web Address .harvestapp.com
    Required

    Submit
    • That’s it – all done!
    Integration Results

    Your Harvest Customer Data in Akita

    • Once connected, your Akita account will begin populating with your Harvest data.
    Bresler’s Ice Cream

    Invoice Created

    • Invoice Number A2D1234567
    • Amount 99
    • Currency USD
    • Date Issued 16 January 2023 @ 06:33 AM
    • Date Due 21 January 2023 @ 06:33 AM
    • Status Due
    Harvest
    Created on 16 January 2023 @ 06:33 AM
    • This data will appear alongside all your other customer interactions for a 360° view.
    Accounts
    1762
    NPS
    -10
    MRR
    $689,420
    • Segment your accounts based on data from your Harvest account, and from your other business tools.
    Renewal Harvest Within Within 30 Days 30 Days AND +
    MRR Chargebee More Than > $1000 1K AND +
    Ticket Zendesk Status Status Open Open

    128 Accounts Matched. Save as Segment

    • Define lifecycle stages and make sure customers stay on track.

    Onboarding


    134 ACCOUNTS
    $72,900 MRR

    CSM Insight Score
    62
    Targets 216 / 392 Achieved
    Tasks 382 / 588 Achieved
    • Build Customer Success playbooks, alerts, health scores and more — all using the wealth of data gathered from your integrations.
    Rate this article, if you like it:

    Related Articles

    How We Built More Than 100 Customer Success-Integrations for our Product

    If there is one thing that sets Akita apart from its competitors in Customer Success software, it is our ability to ingest data from virtually any data source a customer may have. This includes: But writing integrations are hard! How do you do it? h2 The Scheduler runs continuously and finds those Integration Objects that […]

    Read more
    What Happened at SaaSiest 2023 (and what I’ll do different next year)

    Does taking over 30 thousand steps in 2 days justify eating doughnuts for breakfast? I hope so … my feet are sore but I’m feeling optimistic after spending 2 days at SaaS Nordic’s Saasiest2023 conference in Malmo, southern Sweden. I attended to get a live sense of how SaaS companies are feeling about the technology […]

    Read more
    Framework for Delivering Customer Support in a SaaS Environment

    We sometimes share content from partner companies. Below, Patryk Kępa from Elastic Email discusses their framework for delivering Customer Support in a SaaS environment.  ———————————- How do we at Elastic Email, successfully communicate with customers to help maintain long-term valuable relationships? We believe it all starts with an empathic mindset. We are very aware that […]

    Read more
    How to Calculate the ROI of Customer Success Software

    Tldr: skip to the bottom to access a spreadsheet that calculates the Return-on-Investment (ROI) of a Customer Success platform PLUS a quick explainer video on how to use the spreadsheet. Customer Success Platforms (CSPs) are designed to move the needle on Net Revenue Retention (NRR). Improving your rate of NRR directly impacts your SaaS company’s […]

    Read more
    A Practical Guide to Customer Health Scoring

    As part of a series of short [15-minute] demo/webinars to address some of the key topics in Customer Success. We delivered a session entitled … A Practical Guide to Customer Health Scoring … In less than 15 minutes, we reviewed: Rate this article, if you like it:

    Read more
    En praktisk guide till kundhälsobedömning

    Som en del av en serie korta [15-minute] demonstrationer/webbinarier för att ta upp några av de viktigaste ämnena inom Customer Success. Vi höll en session med titeln … En praktisk guide till kundhälsobedömning… På mindre än 15 minuter granskade vi: Rate this article, if you like it:

    Read more

    Get Started with Akita

    Akita is easy to use, but if you need help, our team is here to make your life easer. That’s why our our customers give us industry-leading satisfaction ratings