Happy Holidays from Akita!

If there is one thing that sets Akita apart from its competitors in Customer Success software, it is our ability to ingest data from virtually any data source a customer may have. This includes: But writing integrations are hard! How do you do it? h2 The Scheduler runs continuously and finds those Integration Objects that […]

Does taking over 30 thousand steps in 2 days justify eating doughnuts for breakfast? I hope so … my feet are sore but I’m feeling optimistic after spending 2 days at SaaS Nordic’s Saasiest2023 conference in Malmo, southern Sweden. I attended to get a live sense of how SaaS companies are feeling about the technology […]

We sometimes share content from partner companies. Below, Patryk Kępa from Elastic Email discusses their framework for delivering Customer Support in a SaaS environment.  ———————————- How do we at Elastic Email, successfully communicate with customers to help maintain long-term valuable relationships? We believe it all starts with an empathic mindset. We are very aware that […]

Tldr: skip to the bottom to access a spreadsheet that calculates the Return-on-Investment (ROI) of a Customer Success platform PLUS a quick explainer video on how to use the spreadsheet. Customer Success Platforms (CSPs) are designed to move the needle on Net Revenue Retention (NRR). Improving your rate of NRR directly impacts your SaaS company’s […]

As part of a series of short [15-minute] demo/webinars to address some of the key topics in Customer Success. We delivered a session entitled … A Practical Guide to Customer Health Scoring … In less than 15 minutes, we reviewed: Rate this article, if you like it:

Som en del av en serie korta [15-minute] demonstrationer/webbinarier för att ta upp några av de viktigaste ämnena inom Customer Success. Vi höll en session med titeln … En praktisk guide till kundhälsobedömning… På mindre än 15 minuter granskade vi: Rate this article, if you like it: