Customer Success for SaaS
Your Platform for Task Management
Managing customers is difficult. Make it easy with Akita, the hub for all your customer data, activity, and metrics. Try us for an engaged, healthy, and growing customer base.
Features
Actionable Alerts
When a customer needs attention— you'll know it.
Akita lets you setup unlimited Customer alerts so you can take action when a customer is at risk of churn or ripe for upselling.
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Customer Segmentation
No two businesses are alike — why are you treating them like they are?
Akita allows you to create powerful Customer segments; enabling you to tailor your Customer Success efforts to each customer’s unique requirements.
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Automated Playbooks
Automate your Customer Success workflows and free up your time for more high-value tasks.
Trigger pre-defined workflows in response to Customer behavior or attributes. Create tasks and send messages directly from your own mailbox.
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Get Started with Akita
Akita is easy to use, but if you need help, our team is here to make your life easer. That’s why our our customers give us industry-leading satisfaction ratings
Customer Success Planner
Task management for you and your team.
Akita’s Customer Success planner helps you create, schedule and manage your tasks from one simple interface so you can streamline your day-to-day workflow.
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Account Health Scoring
Create fully-customized Customer Health Scores that reflect your business.
Akita provides the most powerful Customer Health Scoring in the market giving you at-a-glance information about each customer.
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Customer Success Planner
All of your key metrics at your fingertips.
Create unlimited dashboards with statistics, charts, and customer lists to provide you with a quick overview of your Accounts.
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Integrate with all the tools you already need
Our Most Recent Customer Success Articles
If there is one thing that sets Akita apart from its competitors in Customer Success software, it is our ability to ingest data from virtually any data source a customer may have. This includes: But writing integrations are hard! How do you do it? h2 The Scheduler runs continuously and finds those Integration Objects that […]
Does taking over 30 thousand steps in 2 days justify eating doughnuts for breakfast? I hope so … my feet are sore but I’m feeling optimistic after spending 2 days at SaaS Nordic’s Saasiest2023 conference in Malmo, southern Sweden. I attended to get a live sense of how SaaS companies are feeling about the technology […]
We sometimes share content from partner companies. Below, Patryk Kępa from Elastic Email discusses their framework for delivering Customer Support in a SaaS environment. ———————————- How do we at Elastic Email, successfully communicate with customers to help maintain long-term valuable relationships? We believe it all starts with an empathic mindset. We are very aware that […]
Tldr: skip to the bottom to access a spreadsheet that calculates the Return-on-Investment (ROI) of a Customer Success platform PLUS a quick explainer video on how to use the spreadsheet. Customer Success Platforms (CSPs) are designed to move the needle on Net Revenue Retention (NRR). Improving your rate of NRR directly impacts your SaaS company’s […]